Question 1: At present we operate a 90 day returns for faulty / damaged but what is the minimum required from us after 30 days for suspected faulty items? You can return items within 30 days of receipt of delivery in Your Orders. Items purchased at an Amazon Physical Store can be returned within 30 days for a full refund, subject to our other listed return guidelines. Magazines are not returnable. However you may charge a restocking fee on orders returned after 30 days. Gift Cards are not returnable (except as required by law). The buyer returns an item in the original condition more than 15 days past the return window. Going forward, Amazon says the expanded free return policy will remain in effect from 2020 onward, but customers will have only 30 days from the date of delivery to claim the free return … Because item was under Manufacturer warranty service policy, I ordered warranty service for him and provided Manufacturer Service claim number and Warranty Service phone number. Firstly we operate with the standard Amazon 30 days return policy for any reason as all of us must. Now the Warranty Specialist trying to … Customer purchased item on 15 Nov 2018, Couple of days ago he required a return and full refund, because of defect. Today, the item arrived, 56 days after the order and 34 days after the return was authorized. Yes. “Nothing is more important than the health and well-being of our customers, employees and the … I reject the return, because of 30 days policy. The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. Amazon claims to have Earth's most Customer centric customer service, and, they fulfill this claim as well. It can take up to 25 days for an item to reach us once you return it. On Amazon’s About Refunds page, I see that it says: *For most items the return window is 30 days after delivery. After we receive the item at our fulfillment center, allow up to seven business days for the refund amount to show up in your account. My question is: is this outside of the return policy, in which case, should I reject the shipment and notify the buyer? Yes. Amazon Prime's return policy allows free returns within 30 days for most items, but Prime Day 2020 purchases are return eligible until January 31 Ashley Phillips 2020-10-11T17:46:00Z Up to 20% of item’s price. I have used Customer support many times and, my experience is fabulous every time. Amazon.com doesn't accept returns of the following items: Computer laptops, desktops, and Kindles more than 30 days after delivery Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information) Amazon’s regular return policy is an item must be returned within 30 days. For expensive products like $200 or more, you can charge 20% restocking fee if the item returned has the same condition as you mailed to the buyer after the 30-day return window. The 15 days allow for return transportation from the buyer to the seller. Physical Store Returns Policy.